Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We’ve got answers to your most common questions about shopping for Air Force 1s and Jordan Retro 4s. If you can’t find what you’re looking for, feel free to contact us directly.

General Questions

Yes, absolutely! We only sell 100% authentic Air Force 1s and Jordan Retro 4s. Every pair is sourced directly from trusted suppliers and thoroughly verified for authenticity.

We stock a wide range of sizes for men, women, and kids. Use our size guide to find your perfect fit.

Yes, we frequently carry limited-edition and exclusive colorways of both Air Force 1s and Jordan Retro 4s. Stay updated by subscribing to our newsletter or following us on social media.

Our website reflects real-time inventory. If an item is out of stock, you can sign up for restock notifications on the product page.

Ordering & Payment

We accept all major credit and debit cards, PayPal, and select mobile payment options like Apple Pay and Google Pay.

Orders can be modified or canceled within 24 hours of placement. Contact us immediately to make changes.

Absolutely! Our website is SSL-encrypted to ensure your personal and payment information is secure.

Shipping & Delivery

Yes, we offer international shipping. Shipping rates and delivery times vary by location and will be calculated at checkout.

For local deliveries, expect your sneakers within 3-7 business days. International orders may take 7-14 business days, depending on customs.

Yes, once your order is shipped, we’ll send you a tracking number via email.

Contact us immediately with photos of the damage, and we’ll arrange for a replacement or refund.

Returns & Exchanges

We accept returns within 30 days of purchase for unworn and undamaged sneakers in their original packaging. Return shipping costs may apply.

Simply go to our Returns page and fill out the form. We’ll guide you through the process.

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Product Care & Maintenance

Use a soft brush and mild soap for cleaning. Avoid soaking your sneakers and let them air dry naturally.

Yes, using a waterproof or stain-repellent spray is a great way to protect your kicks from dirt and water.

Currently, we don’t offer restoration services, but we can recommend trusted professionals. Check our blog for tips on maintaining your sneakers.

Special Features & Promotions

Yes, we regularly run promotions and offer exclusive discounts to our subscribers. Sign up for our newsletter to stay in the loop!

Our loyalty program lets you earn points for every purchase, which you can redeem for discounts on future orders.

Yes, we offer gift cards and gift-wrapping options to make your purchase extra special.

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